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29 July 2014Pravin Anand and Shantanu Sahay

Outsourcing and security: issues in the Indian BPO sector

A primary concern for the managers of a business outsourcing work to India is data security. Security breaches may result in losing not only large sums of money and potentially sensitive data but also the trust of the client. Data security is an essential aspect of the business process outsourcing (BPO) industry.

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