Patrix: a streamlined service
What services does Vivien Chan & Co provide, and where?
We are a full-service law practice with offices in Hong Kong and Beijing, consistently recognised as a premier law firm for and in Greater China. With nearly 30 years of doing business in Greater China, our teams have an in-depth understanding and knowledge of the legal culture and market dynamics.
Our long established licensed law offices in Greater China have allowed us to develop deep local roots and an integrated global perspective necessary to help domestic businesses and multinational companies alike.
How long have you been in business?
Our firm was established in Hong Kong in 1985, and the Beijing office opened in 1993.
How long have you been a Patricia® user?
We have been using Patricia® for more than 10 years.
When did you realise your need for specialised IP software?
As our client base grew and their IP portfolios became more international, we began looking for specialised IP software that would enable us to manage our clients’ assets efficiently.
What concerns did you have before procuring and implementing your system?
Our main concern was the migration of data from the old database, which we did internally. Any data loss or incompatibility of data may mean missing deadlines and would be detrimental to our clients’ rights.
What led you to the realisation that investing in Patricia® and Patrix services would be the right thing to do?
All businesses require assistance from technology, and businesses that succeed are often good at using technology to assist their operation. We made a decision to invest in Patricia® to manage our clients’ assets, which proved to be the right choice.
Has your business success been assisted by your use of Patricia® and Patrix services?
Yes, Patricia® is a big help in ensuring that our team is alert to pressing deadlines. This is crucial to being a prudent trademark agent and attorney.
Have you found your use of Patricia® to be easily scalable with the growth of your business?
As our firm grew and the IP portfolios of our clients became more international, we found that just a little reconfiguration or updating was required to meet the needs of our expanding practice.
Do you think you might have required more staff to accommodate your growth in terms of turnover if you had not had Patricia® in place?
Patricia® does make a difference in streamlining our work and managing the work duties of our team.
Do you feel that you have received an adequate return on your investment and has Patricia® assisted with bottom-line profits?
While a direct connection between the investment and profit may not be that easily drawn, we believe that Patricia® does play a role in our reputation as a renowned law firm in IP in Greater China.
Did you find Patricia® logical and intuitive, and hence easy to learn?
Yes, the general feedback is that Patricia® is easy to learn. We have basic training for each team member and all newcomers; each team member learns different functions depending on their duties.
Which aspects of Patricia® do you find the most useful?
"EXAMPLES INCLUDE RECORDING INFORMATION RELATING TO OUR CLIENTS’ IP PORTFOLIOS, AND CLIENT LISTS SHOWING ALL THE IP RIGHTS OF TRADEMARK OWNERS."
We use various aspects of Patricia® on a daily basis, aspects that assist our firm in providing high-quality services to our clients as well as our internal operations. Examples include recording information relating to our clients’ IP portfolios, and client lists showing all the IP rights of trademark owners, which enables us easily to provide regular status updates to our clients.
Generating task lists of outstanding and pending work with internal and external deadlines for each team member helps our team to manage their work duties and prioritise matters according to their urgency.
Do you feel you have built a trusted relationship with Patrix and its staff?
Yes, on both a professional and a personal level.
About Patrix IP management software
Patrix has nearly two decades of experience in delivering IP software and service solutions serving clients in more than 50 countries. With our IP management system, Patricia®, and comprehensive payment services, we provide the most cost-effective way for organisations to reduce costs, minimise risk, improve profitability and increase productivity.
From the CEO through to the support staff, the Patrix team has very extensive and relevant experience, having previously worked in the corporate and/or practice areas of IP. You can therefore be sure that your requirements are fully understood at every level.
Patricia® is an enterprise-wide solution which provides you with swift and secure access to your case data and automatic tracking of IP lifecycles, including laws/regulations, standard forms, time and cost registration, invoicing, customisable reports, document creation, document management and powerful batch processing functionality. Patricia® is designed to accommodate and harmonise your best practice and procedures, including collaboration with other departments and parties both inside and outside your organisation.
Being non-modular, Patricia® naturally combines your case data with related cost, billing and time recording information, greatly improving management control in all areas and ensuring that any case-related expenditure is captured and recouped.
Created by IP professionals for IP professionals, Patricia® is a fully customisable IP management system uniquely delivered on Windows and web platforms or a combination of both—the choice is yours!
